Shipping policy

• All orders will have FREE Shipping within the United States of America available.
• We ship from Orange County, California.
• Expedited and Express shipping options are available during checkout.
• We carry all items in stocks. In case an item is out of stock, it will take 4 to 6 weeks for the item to be shipped to you. We will reach out to you within 2 business days to let you know and assist you with any questions you may have.
• Custom headpieces may take 4-6 weeks to complete and ship. This will depend on the design and changes being requested. We will inform you of the expected ship by date when you place your order.
• Expedited and Express shipping counts shipping days as business days only. Holidays and weekends are not considered business days.
• We utilize UPS, USPS, FedEx or DHL as our shipping methods. We reserve the right to select the Free Shipping method.
• Please be aware that shipping delays may occur due to weather, pandemics (i.e. COVID-19) or other carrier delays that are out of our control. So please plan your purchase early.
• If you have any questions, please feel free to Contact Us.

Missing Packages or Lost Packages (United States): 

• Reach out to the carrier immediately to have them assist you in locating your package.  Go personally to the post office / carrier office for quicker and immediate attention.
• If your package is lost or stolen after it has been SCANNED as DELIVERED by the postal service or carrier, Ellee Couture Boutique is not liable as it is the buyer's responsibility to make sure a secure and safe shipping or delivery address is provided.
• We offer Signature Required option that you can select during check out if you have a concern about security of your package once it is delivered,  Please note, you will have to pick up your package directly or arrange a re-delivery with the carrier if no one was at available to sign for the package.
• If you have any questions, we will be more than happy to assist you. Please feel free to Contact Us.

• We ship from Orange County, California.
• Worldwide Shipping is available and can be selected during checkout. We offer UPS and DHL shipping services and will be available per your country.
• The shipping costs and options will be calculated during checkout. You will have expedited and express shipping options available to select from.
• We carry all items in stocks. In case an item is out of stock, it will take 4 to 6 weeks for the item to be shipped to you. We will reach out to you within 2 business days to let you know and assist you with any questions you may have.
• Custom headpieces may take 4-6 weeks to complete and ship. This will depend on the design and changes being requested. We will inform you of the expected ship by date when you place your order.
• Expedited and Express shipping counts shipping days as business days only. Holidays and weekends are not considered business days.
• Please be aware that shipping delays could occur due to weather or COVID-19. So please plan your purchase early.
• It is difficult to predict the customs timing to process the shipment in your country. So please plan your purchase accordingly.
• Some countries might impose import duties, levies and taxes and tend to vary from country to county. We cannot estimate these fees. The buyer is responsible for paying the additional costs such as duties, taxes and customs clearance fees. These charges can vary widely and are often based on the price, type of the item, package weight and dimensions, origin country.
• If you have any questions, please feel free to Contact Us.