FAQs

We want our Ellee brides and customers to be very happy with the Bridal Headpiece that was ordered. We allow an exchange only.   Exchanges will be handled on a case by case basis. The exchanges are from the available collections.  

Please visit our Policies Page for the details.

We want our Ellee brides and customers to be very happy with the Bridal Headpiece that was ordered. Due to the nature of the headpieces, we do not accept returns, only exchanges.   Exchanges will be handled on a case by case basis. The exchanges are from the available collections. only.  

Please visit our Policies Page for more details.

- We offer FREE shipping on all available Ellee Couture Boutique headpieces within the United States

- All orders of available headpieces are shipped next business day and delivery takes 2 to 4 business days within the United States. 

- You will receive confirmation with tracking on all orders

- Out of stock, Custom or Made-to-Order headpieces will take up to 6 weeks to ship.  We will try our best to accommodate your request.

- Please contact us if you have any questions.  You can also add notes or instructions during checkout.

- Worldwide Shipping is available per the options provided during checkout.  

- All orders of available headpieces are shipped next business day and delivery will depend on each country's customs. 

- We provide tracking on all orders, however, the details and information available will depend on each country.

- Out of stock, Custom or Made-to-Order headpieces will take up to 6 weeks to ship.  We will try our best to accommodate your request. 

- It is difficult to predict the delivery times due to customs of each country so we encourage you to order as early as you can before your special day. 

- Please contact us if you have any questions.  You can also add notes or instructions during your checkout.