Frequently Asked Questions

Thank you for shopping at Ellee Couture Boutique.  In an effort to support our customers, these FAQs should answer the most common questions.  If you have a question that is not listed, please feel free to Contact Us.

Returns & Exchanges

We want our Ellee Brides and Clients to be very happy with the Bridal Headpiece or Jewelry Set that was ordered. We do have an exchange only policy. Exchanges will be handled on a case by case basis. The exchanges are from the available collections.  

Please visit our Policies Page for the details.

We want our Ellee Brides and Clients to be very happy with the Bridal Headpiece or Jewelry Set that was ordered. Due to the nature of the headpieces, we do not accept returns, we only accept exchanges.   Exchanges will be handled on a case by case basis. The exchanges are from the available collections.

Please visit our Policies Page for the details.  

Shipping within USA

Yes, all orders within the USA will have a FREE shipping option available during checkout.

- We prepare and ship your order within 48 hours. It usually takes 3 to 6 business days depending on your shipping address for delivery.  Please note due to COVID-19 or severe weather conditions, there might be some occasional delays.

- Please share with us the day of your special event.  We will do our best to accommodate your special occasion.  Please use the Note Section during checkout and your cart.

- In the case your headpiece or item is out of stock, we will reach out to you within 24 hours to let you know when your items will be shipped.  

- Please Contact Us if you have any questions so we can assist you or if you would like to confirm availability.

Yes, we do have several express or expedited shipping options available during checkout you can select from UPS, USPS or DHL.

- Depending on the express option you selected, it can be delivered the next business day or next business day early in the morning. 

- Express orders received by 10AM Pacific Time will be shipped the same business day.  If the express order is received after 10AM Pacific Time, the order will be shipped the next business day. 

- Please note, express options only count business days as delivery dates per the different shipping services.

- In the case your headpiece is out of stock, we will reach out to you within 8 hours to assist you.

- Please contact us if you have any questions so we can assist you or if you would like to confirm availability.

Yes, you have the option to select “Signature Required” during checkout for a nominal fee.

International Shipping Outside of USA

Yes, we ship Worldwide to most countries.  The shipping options will be available during checkout. 

- You will have several shipping options, some of which are express shipping options as well.  In most cases, it takes 7 to 10 business days.  However, it is difficult to predict the delivery times due to customs of each country so we encourage you to order as early as you can before your special day. 

- Please share with us the day of your special event.  We will do our best to accommodate your special occasion.  Please use the Note Section during checkout and your cart.

- Please Contact Us if you have any questions so we can assist you. 

Every country has its own rules for duties, taxes and levies. These charges imposed by the country are the responsibility of the customer and will be required to be paid as requested by the local authorities in order to release the package.

Can't Find Your Answers?

Please reach out to us so we can answer your questions and assist you find your perfect headpiece. You can use the Contact Us Form, Message Us or Call us at (949) 229-0107