FAQs & Policies
Thank you for shopping at Ellee Couture Boutique. You might have questions. The following should answer the most common questions. If not, please feel free to contact us.
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We want our Ellee brides and customers to be very happy with the Bridal Headpiece that was ordered. In case of second thoughts, we allow an exchange Only from the available collections or made to order Headpieces. Note: Made to order headpieces may take up to 6 weeks to be delivered.
It is very important to reach out to us within 10 days of receiving the product so we can accommodate you. We can also provide you with a store credit to buy your new selection.
Exchange as follows:
- Reach out to us within 10 days of delivery so we can accommodate you.
- Send back the piece with the original packing materials and with original tag.
- If the item is damaged or has been worn , it will not be eligible for return and will be returned to you.
- Buyer is responsible for shipping back costs. Please use tracking system to ensure delivery. -
- FREE shopping within the United States of America
- Expedited and Fast shipping is provided for the available collections listed on Ellee Couture Boutique website. Please email us for detiats at CustomerService@ElleeCoutureBoutique.com. You can also add notes or instructions during checkout.
- Made to order pieces shipping may take 4-6 weeks. We will try our best to accomodate your request. -
- Worldwide Shipping is via the available shipping methods selected during checkout. The cost will be calculated automatically.
- Expedited and Fast shipping is provided for the available collections listed on Ellee Couture Boutique website. Please email us for details at CustomerService@ElleeCoutureBoutique.com. You can also add notes or instructions during checkout.
- Made to order pieces shipping may take 4-6 weeks. We will try our best to accommodate your request. It is difficult to predict the customs timing to process shipment at your country. Please add any special instructions in the note section during checkout or send us an email. -
We have a great collection some are listed on our website and some are not. Tell us what you have in mind. We can share with you more styles and selections. Tell us about your dream Tiara, Crown or Headpiece. WE LOVE TO HEAR FROM YOU. We will provide you with many choices. We love to make your dream come true. Reach out to us by email at CustomerService@ElleeCoutureBoutique.com