FAQs

We want our Ellee brides and customers to be very happy with the Bridal Headpiece that was ordered. In case of second thoughts, we allow an exchange Only from the available collections or made to order Headpieces.  Note: Made to order headpieces may take up to 6 weeks to be delivered.

It is very important to reach out to us within 10 days of receiving the product so we can accommodate you.   We can also provide you with a store credit to buy your new selection.

Exchange as follows:

- Reach out to us within 10 days of delivery so we can accommodate you.  
- Send back the piece with the original packing materials and with original tag.
- If the item is damaged or has been worn , it will not be eligible for return and will be returned to you.
- Buyer is responsible for shipping back costs.  Please use tracking system to ensure delivery.

- FREE shipping on all available Ellee Couture Boutique stock within the United States

- All orders of available stock are shipped next business day and delivery takes 2 to 3 business days within the United States.  We also provide tracking on all orders

- Out of stock, Custom or Made-to-Order headpieces will take up to 6 weeks to ship.  We will try our best to accommodate your request.

- Please email us at CustomerService@ElleeCoutureBoutique.com if you have any questions.  You can also add notes or instructions during checkout.

- Worldwide Shipping is available per the options provided during checkout.  

- All orders of available stock are shipped next business day and delivery will depend on the country. 

- We provide tracking on all orders, however, the details and information available will depend on what is available for that country.

- Out of stock, Custom or Made-to-Order headpieces will take up to 6 weeks to ship.  We will try our best to accommodate your request. 

- It is difficult to predict the delivery times due to customs of each country so we encourage you to order with lots of time before your special day. 

- Please email us at CustomerService@ElleeCoutureBoutique.com if you have any questions.  You can also add notes or instructions during your checkout.