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Policies

 

Thank you for shopping at Ellee Couture Boutique.  You might have questions.  The following should answer the most common questions.  If not, please feel free to contact us.

Exchange Policy:

We want our Ellee brides and customers to be very happy with the Bridal Headpiece that was ordered. In case of second thoughts, we allow an exchange only from the available collections or made to order Headpieces.  Note: Made to order headpieces may take up to 6 weeks to be delivered.
It is very important to reach out to us as early as possible from receiving the piece so we can accommodate you.  We only allow 10 days for you to return the piece back to us from the time you receive it so make sure to use a shipping method that has tracking.   We can also provide you with a store credit to buy your new selection.

Exchange as follows: 

  • The piece must be returned to us and received within 10 days of your original delivery date to accommodate your exchange so reach out to us as soon as possible after receiving the piece.
  • Send back the piece with the original packing materials and with original tags.  Make sure you pack the piece very well so it does not get damaged during shipping.
  • If the piece is damaged, has been worn or received by us after 10 days of original delivery, it will not be eligible for exchange and will be returned to you.
  • Buyer is responsible for shipping back costs.  Please use tracking system to ensure delivery.
  • The new exchanged piece has to be of equal or higher value of the original purchased piece.
  • There is a $25 charge the buyer is responsible for to cover all associated expenses in exchanging the piece.  An invoice will be sent to the customer once the returned piece is received.
  • Only one exchange will be accommodated
  • We will ship the new exchanged item back to you free of charge.
  • We will honor the original discounts or promotions that were available at the time of your original purchase.

Shipping within the United States:

  • FREE shipping within the United States of America
  • Expedited and Fast shipping is provided for the available collections listed on Ellee Couture Boutique website. Please email us for details at CustomerService@ElleeCoutureBoutique.com.  You can also add notes or instructions during checkout.
  • Made to order pieces shipping may take 4-6 weeks.  We will try our best to accommodate your request.

International Shipping:

  • Worldwide Shipping is via the available shipping methods selected during checkout.  The cost is a flat rate set during checkout that will cover all expenses associated with international shipping.
  • Expedited and Fast shipping is provided for the available collections listed on Ellee Couture Boutique website. Please email us for details at CustomerService@ElleeCoutureBoutique.com. You can also add notes or instructions during checkout.
  • Made to order pieces shipping may take 4-6 weeks.  We will try our best to accommodate your request. 
  • It is difficult to predict the customs timing to process the shipment at your country.  Please add any special instructions in the note section during checkout or send us an email.

Custom or Made-to-Order Headpieces:

We have a great collection some are listed on our website and some are not. Tell us what you have in mind. We can share with you more styles and selections.  Tell us about your dream Tiara, Crown or Headpiece. WE LOVE TO HEAR FROM YOU.  We will provide you with many choices.  We love to make your dream come true.  Reach out to us by email at CustomerService@ElleeCoutureBoutique.com.

Ellee Couture Boutique

Welcome to Our Ellee Brides & Guests. 

We love to be part of your special moments.  Complete your fairy-tale wedding with such an incredible Ellee Headpiece.  

Use Promo Code "LOVE25"   

Complimentary Earrings with orders $300 and over.

FREE Shipping in the United States. We also ship worldwide.