Policies

 

Thank you for shopping at Ellee Couture Boutique.  You might have questions.  The following should answer the most common questions.  If not, please feel free to contact us.

Exchange Only Policy (No Returns):

We want our Ellee brides and customers to be very happy with the Bridal Headpiece that was ordered. We allow an exchange only.   Exchanges will be handled on a case by case basis. The exchanges are from the available collections.  
It is very important to reach out to us as early as possible from receiving the headpiece so we can accommodate you.  We only allow 10 days for you to return the headpiece back to us from the time you receive it.  So make sure to use a shipping method that has tracking.   We can also provide you with a store credit to buy your new selection.

Exchanges are handled as follows: 

  • The headpiece must be returned to us and received within 10 days of your original delivery date to accommodate your exchange so reach out to us as soon as possible after receiving the headpiece.
  • Send back the headpiece with the original packing materials and with original tags.  Make sure you pack the piece very well so it does not get damaged during shipping.
  • If the headpiece is damaged, has been worn or received by us after 10 days of original delivery, it will not be eligible for exchange and will be returned to you.
  • Buyer is responsible for shipping back costs.  Please use tracking system to ensure delivery.
  • The new exchanged headpiece has to be of equal or higher value of the original purchased headpiece.
  • There is a $25 charge the buyer is responsible for to cover all associated expenses in exchanging the headpiece.  Once the returned headpiece is received, the store credit will be issued with this charge deducted from the store credit.
  • Only one exchange will be accommodated
  • We will ship the new exchanged item back to you free of charge.
  • We will honor the original discounts or promotions that were available at the time of your original purchase.

Shipping within the United States:

  • FREE shipping within the United States of America
  • Expedited and Fast shipping is provided for the available collections listed on Ellee Couture Boutique website. Please email us for details at CustomerService@ElleeCoutureBoutique.com.  You can also add notes or instructions during checkout.
  • Made to order pieces shipping may take 4-6 weeks.  We will try our best to accommodate your request.

International Shipping:

  • Worldwide Shipping is via the available shipping methods selected during checkout.  The cost is calculated during checkout that will cover the shipping expenses associated with international shipping.
  • Expedited and Fast shipping is provided for the available collections listed on Ellee Couture Boutique website. Please email us for details at CustomerService@ElleeCoutureBoutique.com. You can also add notes or instructions during checkout.
  • Made to order pieces shipping may take 4-6 weeks.  We will try our best to accommodate your request. 
  • It is difficult to predict the customs timing to process the shipment at your country.  Please add any special instructions in the note section during checkout or send us an email.
  • Some countries might impose import duties and it is difficult to estimate these expenses.  We will do our best to find out if your country has import duties on the selected headpiece.  Any import duties, levies or taxes are the responsibility of the customer.

Custom or Made-to-Order Headpieces:

We have a great collection some are listed on our website and some are not. Tell us what you have in mind. We can share with you more styles and selections.  Tell us about your dream Tiara, Crown or Headpiece. WE LOVE TO HEAR FROM YOU.  We will provide you with many choices.  We love to make your dream come true.  Reach out to us by email at CustomerService@ElleeCoutureBoutique.com.

Ellee Couture Boutique

Welcome to Our Ellee Brides & Guests. 

We love to be part of your special moments.  Complete your fairy-tale wedding with such an incredible Ellee Headpiece.   

Store Wide SALE.  Enjoy up to 40% OFF on your Orders.  Enjoy a Complimentary Earrings Gift on ALL Orders over $200.

FREE Shipping on All Orders in the United States.  We ship WORLDWIDE.